Cookie Policy

Last updated: 30 October 2026

1. What are cookies?

A cookie is a file that is downloaded to your device when you access certain web pages, and which allows, among other things, information about your browsing habits or your device to be stored and retrieved.

2. Technologies used by this website

This website uses the technologies described below. Before any analytics permission is granted, a banner is shown asking for your consent.

• Browser local storage (localStorage): for a strictly technical purpose, necessary for the operation requested by the user: remembering whether you have turned the background music on or off, remembering the language you selected (Spanish, Catalan or English), and remembering your choice in the cookie banner so as not to ask you again on future visits.
• Newsletter notice memory (localStorage: hpNlPop_helpro and hpNlPop_helpar): for a strictly technical purpose: if you close the newsletter subscription window or subscribe through it, the browser stores a flag (the “closed” or “subscribed” status and the date) so that it is not shown to you again; once closed it does not reappear for 14 days, and once you have subscribed it is no longer shown. It contains no personal data, is not sent to any server and is not used for analytics or advertising.
• Basket of the “Diseños y recursos” section, currently available only in Spanish (localStorage: hp.disenos.cesta.v1): for a strictly technical purpose, necessary for the operation requested by the user: if you add designs or resources to the basket of that section, the selection (items, quantities, chosen options and optional note) is stored only in your browser so that it is not lost when you change page; it is not synchronised between devices and is not sent to HELPRO or to third parties unless you press the button to send the request, which opens a prepared email in your email program. You can empty it with the “Vaciar cesta” button or by clearing your browser data.
• Session storage (sessionStorage): the chat assistant keeps in your browser, only for the session, the conversation history and whether the chat has already been opened or shown its notice; it is deleted when you close the tab. Strictly technical purpose.
• Cloudflare Web Analytics and visit notice: only if you click "Accept", the site loads this visit-statistics tool, which does not use cookies and counts visits in aggregate from the technical information of the request (such as the IP address, processed in aggregate and non-persistently). Also only after "Accept", the site sends, once per browsing session, to an intermediary server operated for HELPRO and hosted on Cloudflare a visit notice with the page visited and the referring page (or "direct access"); a flag is kept in sessionStorage to avoid repeating it. With "Reject", "Essential only" or no choice, the tool is not loaded and no notice is sent. More information in the Cloudflare Web Analytics policy.
• Google Tag Manager (container GTM-TJF5K7K3): a Google tag manager that the site loads only if you click "Accept"; once loaded, Google may receive technical data from your browser, such as the IP address. By itself it does not install cookies. If you make no choice, or if you click "Reject" or "Essential only", Google Tag Manager is not loaded and no analytics data is sent to Google. Measurement tools configured inside the container, which is managed outside this website's code, only receive the analytics storage permission (analytics_storage) if you click "Accept"; if any of them uses analytics cookies (for example, Google Analytics _ga cookies), they will only be installed after you click "Accept". This site does not grant permissions for advertising storage, advertising user data or ad personalisation. More information in the Google privacy policy.

By default, until you choose an option, all Google "Consent Mode" permissions (analytics_storage, ad_storage, ad_user_data and ad_personalization) remain denied. If you click "Accept" only analytics_storage is granted; advertising permissions remain denied in all cases. With "Reject" or "Essential only" all remain denied, without affecting the operation of the website.

3. How can I delete or change this information?

You can delete local storage and cookies at any time from your browser settings (in the privacy or website data section), which will cause the site to forget your language, music and cookie consent preferences. You can change your choice at any time using the "Cookie settings" link in the footer, which shows the banner again; if you switch from "Accept" to another option, your consent is withdrawn, Google's analytics cookies (_ga, _ga_*, _gid, _gat) are deleted and the page reloads so that it stops being active. You can also change your mind about analytics cookies by making the banner appear again: clear the site's local storage from your browser or visit the website again after deleting it, and the notice will appear again.

4. Future changes

If any other analytics or marketing tool that uses cookies (for example, Google Ads) is added within Google Tag Manager in the future, the consent notice will be shown again before it is activated and this policy will be updated to specify which tool has been activated and for what purpose.